Register Your Call “By Yourself“
	The steps to register the call are given below.
	Call Registration : This screen allows you to log your complaints for the privileged vendor products. On successful completion of the registration you will be provided a temporary reference id for your complaint. It is mandatory for you to note down this id since all your future correspondence and complaint tracking will be through this id only. You can also print the acknowledgement slip after successful registration.
	Call Status View : This function allows you to monitor your complaint status online. To view the status you have to input your temporary reference id and your phone no and then press ‘Go’ button. The call status will be displayed in the last row. You can scroll down to see the status.
	Step by Step Process For Call Registration
	Step : 1	Select Vendor.
	Step : 2	Select Call Registration.
	Step : 3	Select Customer Type.
	Step : 4	Select Product ( Storage )
	Step : 5	Customer First Name.*
	Step : 6	Customer Last Name.*
	Step : 7	Company Name. ( If any )
	Step : 8	Contact Person Name.*
	Step : 9	Select Service Type. ( Walk In )
	Step : 10	Enter Permanent Address. Select the City from Lookup table ( ? )*
	Step : 11	Select Mode of Communication.
	Step : 12	Select the Model No / Part No lookup table. ( ? )
	Step : 13	Enter Prod Serial No. (Defective Product Serial No.)
	Step : 14	Enter the Problem reported.
	Step : 15	Press “ADD” button.
	Step : 16	Repeat the steps from 12-15 to add multiple products.
	Step : 17	Select the Nearest Location.(?)
	Step : 18	Press “GO” button.
	Step : 19	It will show you the nearest location address.
	Step : 20	Tick “I Agree” button.
	Step : 21	Press “SUBMIT” button.
	Step : 22	System will provide the “TEMP REF ID”. You must make a note of “TEMP REF ID” generated.
	Step : 23	Physically walk in to our “Service Center” for further process. Inform your “TEMP REF ID” for faster service.
	Note: For any help/assistance please email to wms.itsupport@accelfrontline.in